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Contact page
We will respond within 24 hours (or the next day if our store is closed), via the email address or phone number you specify.
Examples of frequently asked questions from the inquiry form
Q. I found a product I like. Do you currently have it in stock?
A. If there is an "Add to Cart" button on the page you like, you can make a purchase.
However, if the item is marked as "Sold Out," it means that it is currently out of stock at our store or with our authorized import agent and will have to be ordered from overseas, so you may have to wait up to 5 months after completing your order and payment.
In addition, since the Seibido Watch Store Group operates multiple stores, products may sell out depending on the timing.
If there is anything we can do for you, please feel free to contact us via email, phone, or LINE.
Q. I would like to request engraving, but how much does it cost? Also, how many days will it take?
Q. Can I adjust the strap of my watch? How much does it cost?
A. Belt adjustments are free for products purchased from our store.
Please see the " Belt Adjustment Page " before ordering.
Please see the " Belt Adjustment Page " before ordering.
Q. Can I specify the desired delivery date and time? Also, can I have the item delivered to a Yamato Transport office?
A. Yes, you can select the desired delivery date and time in the shopping cart.
If we are unable to meet your request, please rest assured that we will contact you after you place your order.
We also accept requests to have your package delivered to a Yamato Transport office.
If you wish, please enter the name and code of the store in the "Comments/Notes" field in your shopping cart. (Click here to search for a store.)
If we are unable to meet your request, please rest assured that we will contact you after you place your order.
We also accept requests to have your package delivered to a Yamato Transport office.
If you wish, please enter the name and code of the store in the "Comments/Notes" field in your shopping cart. (Click here to search for a store.)
Q. I want a watch that I saw in a magazine called XX.
A: We are very sorry.
In order to avoid causing inconvenience to our customers, we are unable to check the product unless we know the exact product number.
In order to avoid causing inconvenience to our customers, we are unable to check the product unless we know the exact product number.
We would appreciate it if you could provide us with the exact brand name and product number.
Q. I purchased a watch from another store and would like to inquire about the product, such as how to operate it?
A: We are very sorry.
We are unable to answer your question as we do not know the products you have purchased from other stores and cannot take responsibility for any inconvenience caused.
Please contact the store where you purchased the product.
We are unable to answer your question as we do not know the products you have purchased from other stores and cannot take responsibility for any inconvenience caused.
Please contact the store where you purchased the product.
Q. I found an old clock at home. Can you appraise it and check its value?
A. We are very sorry, but we are unable to investigate this matter.
Q. Can I request repairs for a watch purchased at another store?
A.We can also repair watches purchased at other stores.
You can also apply for repairs for items purchased at other stores from this repair reception page .
Q. I need XX watches as souvenirs. Can you give me a quote?
A. Yes, it is possible. Please let us know if you need an invoice or estimate.
Q: I would like a receipt. Is that possible?
A. When we send you the shipping completion email, we will also send you a URL (address) where you can download the delivery note and receipt.
Q. I placed an order, but I haven't received an order confirmation email.
A. One possible reason why you may not receive the automatic order reply email is that you may have entered your email address incorrectly.
Secondly, if you use a mobile email address, you may not be able to receive emails from our store due to settings such as "rejection of incoming emails" or "anti-spoofing settings" on your mobile phone or smartphone (Android, iPhone).
Please disable PC domain rejection or register to receive emails from the address "@syohbido.co.jp".
Secondly, if you use a mobile email address, you may not be able to receive emails from our store due to settings such as "rejection of incoming emails" or "anti-spoofing settings" on your mobile phone or smartphone (Android, iPhone).
Please disable PC domain rejection or register to receive emails from the address "@syohbido.co.jp".
Please note that even if you unsubscribe, there may be cases where emails do not arrive properly. In that case, you can contact us by phone or LINE.
*If you are using a smartphone, you can call directly by clicking on the phone number.
Reception hours: 11:00-18:00
