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Battery replacement on the repair application form

*This page is only for customers who access it via the URL or QR code on "Shobido Watch Store Newsletter."

For customers who say the battery ran out soon after arrival.

Thank you for visiting this page from "Shobido Watch Shop Newsletter".

We also apologize to customers whose batteries died soon after arrival.


As stated in the repair certificate, the battery installed in the watch you purchased is a monitor battery that was installed at the factory to check the functions and performance of the watch.

The battery will be depleted during the period up to the time of purchase, so the life of the monitor battery may be shorter than that stated in the instruction manual.

Battery replacement will incur a fee even during the warranty period.

If you would like to request a battery replacement for a watch you have purchased, you can apply using our online application form (repair reception) and send it to our store.

Click here for the online application form (for repair reception)

However, it takes time for the customer to send the product to our store, including packaging, and then for us to replace the battery and ship it to the customer.

In addition, the cost of battery replacement starts from 2,000 yen, and shipping costs to the customer will be charged separately.

Battery replacement for the monitor battery is not covered by the warranty and will incur a charge, so we recommend that you have the battery replaced at a nearby watch shop.

However, if you purchased a quartz (battery-operated) watch and the following customers are not eligible, please apply using the "Web Application Form (for repair reception)" on our website if the battery runs out.

- Watches with water resistance (watches with a water resistance of 10 bar or more cannot be replaced at your local watch shop; please contact our store.






And for customers who say, "I had the battery replaced at a nearby watch shop, but the symptoms are still the same."

If your watch is water resistant to 10 atmospheres or less and you had the monitor battery replaced at a nearby watch shop, but about three days after the battery replacement, you experience the same symptoms as before...something is still wrong...we apologize for the inconvenience, but please apply for repairs as described above. Please submit a repair request from the link below.

After submitting your application, when you send your watch to us, please include a receipt showing the cost of the battery replacement at your local watch shop. We will refund the cost of the battery replacement. (The receipt must be submitted within one week of the date you send the watch to us. If a battery replacement receipt is more than one week old, it will be invalid.)

If you replace the battery and the strange symptoms recur about three days later, leaving it as it is may make the problem worse if the problem is not due to a dead battery.