Repair inquiry form for other stores
We also accept repairs (overhauls, battery replacement, strap replacement, etc.) for products purchased from other stores. Please be sure to read the notes below, including the "cancellation fee."
Please be sure to read the email we send you, which will include information such as the shipping address and important notes.
Even if we are able to accept your request for repair at the time of application, we may decline the request once we receive and inspect the item.
When we receive the product for repair, Seibido will inspect it. In some cases, we may not be able to repair it at that point. In that case, we will notify you by email and return the product to you cash on delivery. Thank you for your understanding.
Once Seibido has checked the item, we will begin work on the quotation immediately. Any cancellation requests made after the item has arrived at our store will incur a cancellation fee of 3,300 yen (which will be refunded after payment confirmation).
If you cancel after we have informed you of the repair costs, we will charge you an additional 3,300 yen as a repair estimate cancellation fee (this will be returned after we have confirmed your payment).
Please be aware of this.
Depending on the repair content, it may be necessary to carry out the repair in the brand's home country. Please note that in this case, it may take some time.
Depending on the repair content, it may be necessary to carry out the repair in the brand's home country. Please note that in this case, it may take some time.
Please read the notes and apply only if you agree to them.
After you submit your application, we will immediately send you an email with your shipping address and important instructions to your registered email address. Please ship your watch to us approximately three days after receiving this email. This is because we may not be able to accept your repair at the time of receipt . Please do not ship your watch immediately after submitting your application; please wait approximately three days before shipping it to us. If we determine that your watch is fake, we will not accept any repairs. Repairs for products purchased from other stores will only be accepted via the form on this page . We do not accept any phone or email requests . There are no cancellation fees if you cancel your order before shipping your watch for repair. We will provide an estimate immediately after receiving your watch, so cancellation fees will be incurred after your watch arrives. We handle your precious watch with the utmost care. While we will not intentionally damage your watch, please note that we cannot be held responsible for any malfunctions or damage caused during repairs.
If you cancel your order after receiving a manufacturer's estimate, we will charge you a cancellation fee of 3,300 yen . To prevent this from happening, the price shown here is only a guideline.
We often receive comments and suggestions from customers who request repairs.
Why do they charge a fee!!! Of course, when sending an item for repair to most brand watches and most manufacturers, we cover the shipping costs, and there is no fee for the repair estimate itself, but most manufacturers charge a fee if you cancel.
Therefore, if the order is canceled, we will have to cover the round-trip shipping costs and handling fees, which is a huge burden for a small watch shop like us.
Therefore, if you wish to cancel, please understand that a cancellation fee of 3,300 yen will be charged before applying.
Of course, please check the estimated cost, and if you agree and proceed with the repairs, you can rest assured that we will not charge you any fees.
The repair costs are mainly based on Swiss and Russian watch repairs. Depending on the condition of the watch, the cost may be higher than the estimate. Also, repair costs vary depending on the brand. Thank you for your understanding.
| overhaul | |||
| Quartz | Mechanical | ||
| simple | From 27,000 yen | simple | From 32,000 yen |
| Chronograph etc. | From 37,000 yen | Chronograph etc. | From 52,000 yen |
| Other maintenance | |
| Manufacturer battery replacement (Prices vary greatly depending on the brand) |
From 6,000 yen to 10,000 yen |
| Battery replacement at our store (Waterproof test not performed/non-waterproof watch recommended) |
4,700 yen |
| Crown replacement | From 7,000 yen |
| Needle installation and replacement | From 9,000 yen |
| Glass replacement | From 17,000 yen |
